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ameliebouan
6 years agoHelpful | Level 6
Can't start Dropbox because of permission error
Hi!
I have two profiles on my Mac: one for my personal use, and one for my professional use. The profile for personal use has admin rights, the profile for professional use does not (but I could set it so it did). It's the profiles you see and can log into when you turn the Mac on.
I have installed the Dropbox app with both my Dropbox accounts (which are linked together) on my personal profile (the one with admin rights). It has been succesfully working for over two years.
I am now trying to install the Dropbox app on my professional profile on Mac (the one without admin rights), but I get this message error: Can't start Dropbox because of permission error.
I have tried two troubleshooting processes here on the Dropbox community, but non have worked (please see below).
Can you please help me? I really need this to work for my job.
Thank you very much in advance!
Amélie
__
METHODS TRIED TO SOLVE THE ISSUE:
1. Method one
This often happens with users who may have migrated old data and settings from another Mac to their current computer.
Operating system permissions prevent files from being viewed or edited by unauthorized logins. Permissions can be set any number of ways and can be restored manually through a fairly simple process. Please note that it is very important to follow these steps specifically as failure to do so may result in other issues. On a Mac OS X you can do the following:
1) Make sure the Dropbox desktop application is running
2) Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel
3) Select 'Preferences'
4) Click on the 'Account' tab
5) Hold down the 'Option' key
6) Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option' key.
This will allow Dropbox access to your home folder, Dropbox folder, and any required settings.
2. Method two
1) Select your home directory (the folder named after your computer's login) and press Command-I to "Get Info"
2) Scroll down to the "Sharing & Permissions" section at the bottom of the Get Info window
3) If everything is grayed out, click on the gold lock at the bottom right of the window. You'll be prompted for your login password. You'll need admin access to edit the permissions. If you are unable to unlock these privileges, talk to your system administrator to give you access to this folder.
4) Your name should already be on the list of sharing and permissions. If you aren't listed, then add yourself by clicking the + button.
5) Once your user is added, click your name and then click the gear menu at the bottom middle of the window, and choose "Make me the owner". If this option is grayed out you can skip to step 6.
6) Click the gear again and choose "Apply to enclosed items".
__
ERROR INFO
bn.BUILD_KEY: Dropbox
bn.VERSION: 108.4.453
bn.constants.WINDOWS_SHELL_EXT_VERSION: 46
bn.is_frozen: True
machine_id: d6bd0a9a-82d1-5e9d-8e28-fb03b9a018a1
pid: 4238
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='Work', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work', pw_dir='/Users/work', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Work', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Work', pw_dir='/Users/work', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ameliebouan', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'ameliebouan', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=80
parent mode=0o40755 uid=0 gid=80
HOME: '/Users/work'
appdata: '/Users/pro/.dropbox/instance1'
real_path='/Users/pro/.dropbox/instance1'
not found
parent not found
dropbox_path: '/Users/pro/Dropbox'
real_path='/Users/pro/Dropbox'
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/qk/8grpgjr52nx_zy2rmtkwfzg40000gp/T'
real_path='/private/var/folders/qk/8grpgjr52nx_zy2rmtkwfzg40000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1269, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/pro'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7774, in main_startup
File "dropbox/client/main.pyc", line 2951, in run
File "dropbox/client/main.pyc", line 1715, in startup_low
File "dropbox/client/main.pyc", line 1296, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/pro'
Hi Walter!
That second solution didn't work either, but what I did was I set my Work profile on my Mac as an admin, deleted Dropbox doing the clean uninstall (your first solution), redownloaded and... it worked! I didn't try to have the same Dropbox accounts on both my Personal and Work profile... but that's ok - I can open both, I'll work with shared folders to transfer stuff from one to another and boom! Thanks a lot for your time and help.
26 Replies
Replies have been turned off for this discussion
- Morten Flatau3 years agoNew member | Level 2
Dear Experts,
I just (and successfully) changed the name of my admin folder on my Macbook Pro (OS 12.6.6) Now my Drobox App won't launch and I am presented with the following (which I don't understand a word of):
bn.BUILD_KEY: Dropboxbn.VERSION: 178.4.4811bn.constants.WINDOWS_SHELL_EXT_VERSION: 62bn.is_frozen: Truemachine_id: 2beb0037-9b0d-512f-b9bf-acace53ae85fpid: 1120ppid: 1uid: 502user_info: pwd.struct_passwd(pw_name='mortenflatau', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Morten Flatau', pw_dir='/Users/mortenflatau', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='mortenflatau', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Morten Flatau', pw_dir='/Users/mortenflatau', pw_shell='/bin/bash')euid: 502gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'virumstraede', '_nsurlstoraged', '_serialnumberd'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'virumstraede', '_nsurlstoraged', '_serialnumberd'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/mortenflatau'appdata: '/Users/virumstraede/.dropbox/instance1'real_path='/Users/virumstraede/.dropbox/instance1'not foundparent not founddropbox_path: Nonenot foundparent not foundsys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=502 gid=20parent mode=0o40755 uid=502 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/_5/lvgnssls55nd91zw94qlh7tc0000gp/T'real_path='/private/var/folders/_5/lvgnssls55nd91zw94qlh7tc0000gp/T'mode=0o40700 uid=502 gid=20parent mode=0o40755 uid=502 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 1227, in safe_makedirsFile "desktop/dropbox/fsutil.py", line 706, in safe_makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirsPermissionError: [Errno 13] Permission denied: '/Users/virumstraede'During handling of the above exception, another exception occurred:Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 7777, in main_startupFile "desktop/dropbox/client/main.py", line 2642, in initializeFile "desktop/dropbox/client/main.py", line 1590, in startup_lowFile "desktop/dropbox/client/main.py", line 1236, in safe_makedirsFile "desktop/dropbox/fsutil.py", line 706, in safe_makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirsFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirsPermissionError: [Errno 13] Permission denied: '/Users/virumstraede'Can any of you people help me? I will be most grateful, I you can.
- Здравко3 years agoLegendary | Level 20
Hi Morten Flatau,
Execute following:
rm -rf ~/.dropbox
Now re-link your application, like start for the first time, on next launch. 😉
Hope this helps.
- Morten Flatau3 years agoNew member | Level 2
This is a line of code for use in Terminal, right?
- Здравко3 years agoLegendary | Level 20
Morten Flatau wrote:This is a line of code for use in Terminal, right?
Correct.
- Morten Flatau3 years agoNew member | Level 2
Touchdown! Thank you very much, Здравко
- Miriam16a2 years agoNew member | Level 2
Walter, I've been struggling to relink my account and your solution worked like a dream. Much quicker than what the Helpdesk recommended. Thank you so much!
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