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Michael M.122's avatar
Michael M.122
New member | Level 1
11 years ago
Solved

certain mp4's wont download to ios device from dropbox

I have one mp4 that will download, and one that wont, they were rendered in exactly the same way, and others wont download. Very frustrating, I can see no reason for this to happen. If someone knows ...
  • smn p.'s avatar
    10 years ago

    Ok, I recompressed the unsuccessful sets into smaller file sizes and that seemed to do the trick. Thanks for watching folks ✨😅✨

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