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Changed a file name
I changed a mp4 file name and now it won't work. I've tried to restore it but it doesn't seem to be working. It's an important video to me. What can I do?
Okay, there is a difference between deleting the entire file, and deleting the whole filename itself. Since you said you were renaming the file, could you confirm the exact steps you took?
Also, is the file visible on the events page?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorCould you clarify exactly what part of the name you erased, and how you tried to restore it?
I erased the whole name. Just as you would a picture. And I followed the instructions I googled on how to restore. I clicked the file and then version and selected the 1 I wanted clicked restore and I still just have the file I can't open
- Jay
Okay, there is a difference between deleting the entire file, and deleting the whole filename itself. Since you said you were renaming the file, could you confirm the exact steps you took?
Also, is the file visible on the events page?
- I just clicked rename and changed the name. Just clicked the events page you posted clicked restore the file and it came back. Thanks!
- Jay
I'm glad to hear you were able to restore the previous version of the file. If you need any further assistance in the future, please let me know.
Enjoy the remainder of your week!
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