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Canadachick13's avatar
Canadachick13
Explorer | Level 3
4 years ago
Solved

Changed a file name

I changed a mp4 file name and now it won't work. I've tried to restore it but it doesn't seem to be working. It's an important video to me. What can I do?
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  • Jay's avatar
    Jay
    4 years ago

    Okay, there is a difference between deleting the entire file, and deleting the whole filename itself. Since you said you were renaming the file, could you confirm the exact steps you took?

     

    Also, is the file visible on the events page?

Canadachick13's avatar
Canadachick13
Explorer | Level 3
4 years ago
I just clicked rename and changed the name. Just clicked the events page you posted clicked restore the file and it came back. Thanks!
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

I'm glad to hear you were able to restore the previous version of the file. If you need any further assistance in the future, please let me know.

 

Enjoy the remainder of your week!

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