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eas9898's avatar
eas9898
New member | Level 2
7 days ago

Changed password on Excel file, now I get Decryption Failed error on latest iOS

Hi everyone. This is with the latest version of iOS. I have an existing Excel File that is encrypted with a password. It works fine with Dropbox. I change the password and save it, and now I get th...
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Microsoft Office
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eas9898's avatar
eas9898
New member | Level 2
7 days ago

Thanks for replying.

So the steps are simple:

1 - Open Excel (PC)

2 - Go to Info -> Protect Workbook -> Encrypt with Password

 

3 - Put the new password, and then save the workbook.

That's it. I do this directly in the Dropbox folder on the PC, it gets copied to the iPhone, and there is where I have the problem.

I'm happy to provide anything else needed.

Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 days ago

    Thanks for the additional details there eas9898 - most appreciated.

    Can you also send me a screenshot of what you get when you try to open the file on your iPhone? Also, am I correct to assume that you're trying to preview this file through the Dropbox mobile app on your iPhone? 

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