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Changed password on Excel file, now I get Decryption Failed error on latest iOS
Hi everyone.
This is with the latest version of iOS. I have an existing Excel File that is encrypted with a password. It works fine with Dropbox. I change the password and save it, and now I get th...
Hello,
I am using the Windows Excel standalone .exe.
Everything is up to date.
I can open the file on the iPhone with the iOS Excel app.
Now, I have tested in a different way -- if I CHANGE from one password to another, it fails in Dropbox. However, if I REMOVE the password, Save, and then ADD the new password, it works. So, something weird is happening on the change of password.
Hope that helps.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey eas9898!
Based on the info you've provided and some research that I did on my end, it seems this isn't something caused directly from Dropbox.
More specifically it seems this is a common issue for iOS products. You can see more about this here.
Unfortunately I'm not sure what could be causing this, but I think it's great that you've located a workaround.
In any case if you need something else, please let me know and I will be more than happy to help every step of the way.
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