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alarson's avatar
alarson
New member | Level 2
8 years ago
Solved

Chrome reporting dropbox as an incompatible application

Receiving this error from chrome whenever i open chrome:  
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  • Walter's avatar
    Walter
    8 years ago

    Hey folks ( office11 & chriscsullivan)!

    Thanks for reporting this problem here. Without you, other customers could've experienced the same issue. 

    I have already relayed all the details of your problem to our engineering team. From this point onwards, they’ll evaluate the problem and work toward a solution.

    I can’t say exactly how long this will take, however, I’ll keep a close watch on the team’s progress and I will let you know more info as soon as I have an update.

    Thanks for your diligence and patience in regards to this matter and enjoy the rest of your day!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hey there office11 - sorry to hear this.

As we've been getting such reports for a while now, I moved your post here to keep things neat. 

Take a look at what other users posted about this Chrome specific error and if there's anything further I can do from my end to help, please let me know.

In the meantime, have a lovely week ahead!

PS: You can always use another browser other than Chrome till there's a fix rolled out. I know it's not optimal yet I sure hope it helps to some extent.

office11's avatar
office11
Helpful | Level 5
8 years ago

Unfortunately that is not an option for me as this is my work computer and all our email is setup through google chrome - so it isn't an option not to be using Chrome on a daily basis.  Therefore the incompatability is a huge problem as it is making Chrome unstable.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Sorry about this office11 - have you updated your Chrome recently ?

    I am actually updating mine to v.69 which should resolve this issue as my colleague Alexandra4 mentioned in the a previous reply (you'll find her post in the second page of this very thread). 

    I am putting it here for your convenience. 

    Spoiler
    To provide some background, this doesn't affect the performance of your Dropbox desktop application. However, we're aware that this Google Chrome notification causes confusion and we have confirmed that this will be resolved in a future version (v69) of Chrome.
     
    In the meantime, you can open up another tab in Chrome and close the tab with the notification. Alternatively, you can install the beta version of Chrome from https://www.chromium.org/getting-involved/dev-channel.

    I know it's not optimal yet I sure hope this helps to some extent. 

    • office11's avatar
      office11
      Helpful | Level 5
      8 years ago

      my computer is set to do all updates automatically-so presumably it is already the most current version of Chrome.  I have been closing the error message and starting new tabs, but very soon the whole thing becomes unstable and closes. Very frustrating. I don't think that I want to be part of any beta testing group - I am not particularly tech-savy and am having enough problems with this as it is - I don't need extra problems from becoming a guinea pig for a software rollout.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 years ago

        I understand office11 - I'm also extra wary when it comes to software updates, especially betas which are experimental builds and can lead to all kind of deficiencies.

        Just out of curiosity, which version of Chrome are you currently using?

        I am attaching a screenshot to help find it: 
         

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