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ckjmm's avatar
ckjmm
Explorer | Level 4
4 years ago

Clicking online-only files in new Dropbox (cloud storage location version) doesn't work

When you click on a file that has never been synced, MacOS tries to open the file using Dropbox as the default app which results in the file not opening. For a .jpeg you have to go into Get Info and change the file type / open in back to preview to open the file. 

 

desktop
Mac
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  • SamPT's avatar
    SamPT
    Helpful | Level 7
    4 years ago

    @Walter   Ticket shows closed in your system, but the issue is still not resolved

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi SamPT, have you tried to respond back to the ticket? You should be able to continue troubleshooting, with the agent that's working on your case. 

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