Forum Discussion

MichelleLM's avatar
MichelleLM
Explorer | Level 3
4 years ago

Converted from Raw to Jpg

I have uploaded raw files to Dropbox and it changed them to jpeg. They were compressed to 3 mb as well. There is no option to download raw files. I am unable to find an solution although others have ...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi MichelleLM, thanks for posting today.

Did you upload the files via the Dropbox site, or the mobile app? Was it using camera uploads?

Do you see any RAW files on the events page?

This will help me to assist further!
  • KellyHausenfluck 's avatar
    KellyHausenfluck
    New member | Level 2
    2 years ago
    When I uploaded my RAW photos from my camera it automatically uploads into Dropbox in camera uploads as a jpeg.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey KellyHausenfluck , sorry to hear you're having issues with this.

       

      Could you please walk us through the steps you take to upload your files and how those actions are logged in your events page?

       

      This will help us assist further. 

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