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Daveb5's avatar
Daveb5
Explorer | Level 3
3 years ago

Corrupt Word Documents

Hi Community, I am unable to open word documents on PDF files on one of my Dropbox folders. All files are unable to be opened on word and online do you have any suggestions to rectify this? Thank...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It sounds like the file might be corrupt Daveb5 - are you getting any particular errors perhaps?

 

Also,  were you ever able to preview this file on our website in the past? 

 

 

Daveb5's avatar
Daveb5
Explorer | Level 3
3 years ago

Hi Walter,

Unfortunately this issue remains unresolved and this is taking far to long

Can you please provide details for me to contact Dropbox directly as they are responsible for this. This is no different to leaving physical items in storage for a while only to turn up one day and find that they are physically damaged. If that was the case you would speak to the storage company and get them to rectify the situation this is no different now Dropbox were supposed to keep my files safe and haven't whoc can I speak to regarding this?

David

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Daveb5, you can always contact our Support team using this link. 

     

    In the meantime, I'd be happy to continue looking into this for you here, in the Community. If I were you, I'd also check the previous versions of the files online, using these steps. 

     

    Once you do, can you let me know how far back these changes go? In regards to my colleagues latest response, we're asking when was the last time you saw these files online, just to make sure the changes actually synced from the device, to your account online. 

     

    Also, it'd help us to have a full idea of the exact error you get when you try to preview the files on the web too. 

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