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Daveb5's avatar
Daveb5
Explorer | Level 3
3 years ago

Corrupt Word Documents

Hi Community,

I am unable to open word documents on PDF files on one of my Dropbox folders. All files are unable to be opened on word and online do you have any suggestions to rectify this?

Thanks,

Dave

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Microsoft Office
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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Daveb5, you can always contact our Support team using this link. 

     

    In the meantime, I'd be happy to continue looking into this for you here, in the Community. If I were you, I'd also check the previous versions of the files online, using these steps. 

     

    Once you do, can you let me know how far back these changes go? In regards to my colleagues latest response, we're asking when was the last time you saw these files online, just to make sure the changes actually synced from the device, to your account online. 

     

    Also, it'd help us to have a full idea of the exact error you get when you try to preview the files on the web too. 

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