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aschusterp's avatar
aschusterp
New member | Level 2
4 months ago

"Couldn’t communicate with a helper application" - Can't access large file offline.

Hi there, I've got a large file (115GB) on my online folders I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with ...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi aschusterp, let's have a look into this!

Have you tried the same thing with a smaller file, and do you keep receiving the same error? Do you mind sending over a screenshot of the exact error message that you see on your end? 

One more important thing: Are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it?

This will help us figure out the issue. Thanks a bunch!

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