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aschusterp's avatar
aschusterp
New member | Level 2
4 months ago

"Couldn’t communicate with a helper application" - Can't access large file offline.

Hi there, I've got a large file (115GB) on my online folders I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with ...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi from me as well, aschusterp! Can you let us know if Megan’s suggestions helped you resolve the issue? 

If not, we can also further assist.

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