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mharpsnz's avatar
mharpsnz
Helpful | Level 6
8 months ago

'Couldn't load - Something went wrong at our end' error when trying to preview my photos

Morning,

I am unable to view/preview any uploaded photos using Dropbox on my desktop browser. No thumbnail previews are displayed and when I open the photo, I am displayed the "Couldn't load - Something went wrong at our end" message.

I tried creating a new folder and added a new photo to it with the same result. I downloaded one of the previous photos and was able to view the image successfully on several applications on my laptop.

Using an Apple Macbook Pro iOS Sequoia 15.4.1 and am using a Free Account with 290MB used of the 2GB space.

What's up guys?

Error Messages
Preview
Web

11 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey everyone, thanks for bringing this to our attention.

    At the moment we're experiencing some issues with our platforms, which are causing these errors.

    You can keep an eye on our status page here for more info and updates.

    Sorry for the inconvenience!

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