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Dimples's avatar
Dimples
Helpful | Level 5
4 years ago
Solved

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
desktop
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  • Megan's avatar
    Megan
    2 years ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Gabrielle Neal, welcome to our Dropbox Community! 

Keep in mind that the syncing issue you described is most likely due to the OS on your device.

It's not coming directly from Dropbox, but some operating systems have certain characters that they don't accept.

You'd need to rename these files via the website, and they'd then sync without any problems.

You can see more about this right here. 

I hope this clarifies things. 
Gabrielle Neal's avatar
Gabrielle Neal
Helpful | Level 6
5 years ago

Sorry Megan, but no this link you supplied didn't clarify anything.

These files have appeared out of nowhere with a full colon inserted.

This is not our practice to create files in this manner.

Please, can someone please give us a better solution than "you will have to rename them yourself" or it is our "OS on our device".

I am sorry, but both of these sound like a cop out.

 

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