Forum Discussion

Dimples's avatar
Dimples
Helpful | Level 5
4 years ago
Solved

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
desktop
Download
Error Messages
sync
  • Megan's avatar
    Megan
    2 years ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

Gordo1's avatar
Gordo1
Explorer | Level 4
2 years ago

Hi Walter,

The "view now" link pulls up the Sync Issues pop-up window. (Attachment "ss-02")

The Backups Page has never been used. My dropbox is large and I have never used the back up, so that make take awhile.

  • Gordo1's avatar
    Gordo1
    Explorer | Level 4
    2 years ago

    Hi Walter,

    I did follow the directions to fix hardlinks and permissions. Still no success in getting the sync issue notification or locating either the file or the folder.

    Thanks,

    Gordon

     

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