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Dimples's avatar
Dimples
Helpful | Level 5
4 years ago
Solved

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"   The problem filename isn'...
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  • Megan's avatar
    Megan
    2 years ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

Roy2010's avatar
Roy2010
Helpful | Level 5
2 years ago

Hi Nancy, I've renamed one of these troublesome files. Just added a dash '-' character in the name. The "alert" icon is still there next to the file in the Finder. (see screenshots below)
I've restarted the Dropbox app, but it did not help.

Now I get the same sync issue reported with the file having its new file name.

Any clue what to do next?

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Roy2010 - sorry to jump in here, but could you try renaming your files to something simpler and let us know if the issue persists? 

 

If it does, could you move the files out of your Dropbox folder and then back in and let me know how it goes? 

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