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wpicotte's avatar
wpicotte
New member | Level 2
23 days ago
Solved

Damaged files on the Dropbox desktop app on MacOS Sequoia

Several pdf files stored in my DropBox account are listed as having 0kb files sizes when viewing them on desktop. I am unable to open them in a browser or Acrobat. 

Via dropbox.com, these same files are fine - downloadable and viewable, etc.

There is no issue with file size constraints - all files are well within this account's storage capacity.

I have removed and re-installed the desktop app with no change to the above.

This is on OSX Sequoia.

Any insight into why this is occuring would be helpful. It's a basic account, so Dropbox punts on technical support.

desktop
Dropbox Basic
File access
Mac
  • Walter's avatar
    Walter
    23 days ago

    So the issue is resolved when you marked your files to be available offline wpicotte?

4 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    23 days ago

    Hi wpicotte - sorry to hear you're having issues with this.

    Can you clarify if those files are online-only or available offline on your computer based on their syncing icons?

    Also, what is your computer's  OS version and the status/version of the Dropbox desktop app as shown in your menu bar?

    Let us know more and we'll take it from there.

    • wpicotte's avatar
      wpicotte
      New member | Level 2
      23 days ago

      Hi Walter - thanks for the reply. The issue is that they're set to 'available when online'. I was not even aware of this feature -- thank you.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        23 days ago

        So the issue is resolved when you marked your files to be available offline wpicotte?

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