Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
DB thinks I am offline
Both my laptop and desktop are connected to my account. This issue is with my desktop only. If you are reading this it is because my internet is working fine, as I proved outside of DB. It's also ...
Bingo! Thanks, Walter. Preview behaved normally on a different browser. Two points worth making. I had tried going Incognito within Chrome, but still got the error message. Also, my laptop, where Preview always worked fine, is also running Chrome.
So, it's clearly not Chrome itself, but apparently just its cache on my desktop computer. I don't know how long it will take me to learn to clear that, but when I do I will come back with a (hopefully final) report! Stay tuned.
(I should also answer about that shared file. Still got error message here on Chrome.)
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for this info Norfolk VHF, and sorry to jump in here.
It seems that this is a shared link that someone has shared with you, right?
What if you open it through a different browser or a private browsing window? Does that work?
No, this is my link for others to use which, ironically, they can do but not me (except on my laptop)! I just gave it as an e.g. I cannot use Preview to see or listen to any file of mine or anyone else's; I always get that erroneous error message.
I tried your suggestion and tried accessing it in those different ways, but always with the same result. Still, I thank you.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
