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Forum Discussion
Efreken7
6 years agoHelpful | Level 5
Desktop files/pictures disappeared after uninstalling - Mac OS 10.14.6
Hi Jay. There are a few similar queries but none seems to offer a practical solution to my frustrating problem.
After removing/uninstalling a recent 'Dropbox' application (and removing/emptyin...
- 6 years ago
Just jumping in here too, hey there Efreken7!
On a Mac device, dragging an app to the trash will uninstall the app for you.
This means that you can do a fresh install of the app from our website here.
During the setup of the app, it will ask if you want to set up the computer backup. From that window, you can choose to just enable this for the Desktop and not any other folder.
Let me know if this helps Lance!
Jay
Dropbox Community Moderator
6 years agoHi Efreken7, it sounds like you've deleted the Dropbox folder, without disabling the computer backup first, so this is why the desktop files are missing.
Can you try recovering the missing files from this page to see if they sync back to your machine.
Efreken7
6 years agoHelpful | Level 5
Jay. No missing files to recover. Any idea where I can go to now to get this problem sorted out?
As I previously indicated I am not too concerned about losing my desktop files (although it would be nice to recover them!). Geeting my fully functioning Desktop back again - and being able to post items /files etc there is my main goal now.
Thank you.
- Walter6 years ago
Dropbox Community Moderator
In that case, you'll need to re-install the app (if you indeed uninstalled it at some point) and then, disable the computer backup feature Efreken7.
Upon that process, you'll get the option to either "Keep content in folders on this PC/Mac" or "Leave content in Dropbox" as needed.
Let us know how it goes!
- Efreken76 years agoHelpful | Level 5
Walter. I definitely did not uninstall the Drpbox App as I was unsure as to how to go about that function. Merely dragged into trash and then cleared out trash bin.
Before I try your valued suggestion, I thought iI should share what 'Dropbox' items/files are still showing on my Mac when I search my finder: com.dropbox.client.crashpad, com.getdropbox.garcon , Dropbox file solver.webarchive
After installing Dropbox as you suggest, do I find the 'Computer Backup' feature on the Dropbox App ..?
Thank you again for your input.
Lance
- Daphne6 years ago
Dropbox Community Moderator
Just jumping in here too, hey there Efreken7!
On a Mac device, dragging an app to the trash will uninstall the app for you.
This means that you can do a fresh install of the app from our website here.
During the setup of the app, it will ask if you want to set up the computer backup. From that window, you can choose to just enable this for the Desktop and not any other folder.
Let me know if this helps Lance!
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