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tgelhaus's avatar
tgelhaus
Explorer | Level 4
5 years ago
Solved

Documents, Downloads, and Desktop folders are gone on my MB Pro. Dropbox has folders but no files

Hello there!   So to preface, I'm relatively new to Dropbox, and only got it for a couple work gigs. But the moment it had access to my computer, it started creating a backup I think? Which, with...
Computer Backup
desktop
Download
Dropbox Basic
restore
sync
  • Megan's avatar
    Megan
    5 years ago

    Hey tgelhaus, thanks for all the info and the updates!

    I'd also suggest searching for My Mac folder on your Finder. Keep in mind that it could be hidden.

    To show hidden folders/files: Press Command+Shift+Dot (Command + Shift + .)

    Let me know what you find!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Have you tried enabling the hidden files to show up on your computer to see if you can find your files that way ryanjenks?
ryanjenks's avatar
ryanjenks
Explorer | Level 3
5 years ago
I have yes.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for clearing this up for me ryanjenks

    May I reach out via email to have a better look internally?

    I'm not promising anything, I just want to make sure we've covered all bases. 
    • ryanjenks's avatar
      ryanjenks
      Explorer | Level 3
      5 years ago
      Hi. Yes you may.
      My laptop is currently in the shop right now as I am hopping they can retrieve my files.
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        I hope they'll be able to help, Ryan. 

        In any case, as promised, I just sent you an email, so please take a look at your inbox and we'll take it from there.

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