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Documents, Downloads, and Desktop folders are gone on my MB Pro. Dropbox has folders but no files
Hello there!
So to preface, I'm relatively new to Dropbox, and only got it for a couple work gigs. But the moment it had access to my computer, it started creating a backup I think? Which, with...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for clearing this up for me ryanjenks
May I reach out via email to have a better look internally?
I'm not promising anything, I just want to make sure we've covered all bases.
May I reach out via email to have a better look internally?
I'm not promising anything, I just want to make sure we've covered all bases.
Hi. Yes you may.
My laptop is currently in the shop right now as I am hopping they can retrieve my files.
My laptop is currently in the shop right now as I am hopping they can retrieve my files.
- WalterI hope they'll be able to help, Ryan.
In any case, as promised, I just sent you an email, so please take a look at your inbox and we'll take it from there. Hi,
I have a friend going through this exact scenario at the moment. Desktop, Documents and Downloads folders do not physically exist, contents of what has been transferred to Dropbox are incomplete and she has already been in contact with Support who have advised her to reinstall and cancel syncing so that files may be restored.I don't use the Computer Backup function myself, so I've no experience in this exact scenario.
Having looked at this thread, the showing hidden files tip hasn't yielded the files/folders she's looking for, nor the deleted files/events at the site. What I have done is arranged for her to get the Dropbox installer onto a USB stick and launching it that way, as it couldn't be downloaded.
She's now receiving a prompt on launch asking her to either restore the Dropbox folder's location or relink to her account to restore from the "web version".
Both of us are unsure what to do at this step as a) this thread does not address this step specifically and b) we just want to restore the contents of those folders.
Any assistance would be greatly appreciated, thanks!Really need some assistance with this, please?
- WalterI'm sorry for the late response, John - I was out of the office for a few days.
Are you still having issues with this? Hi Walter,
Thanks for your reply - I know that my friend was speaking with Lucas from Tech Support, I'll attempt to find out what's happened since and get back to you.Hi! Has anyone figured out a solution for this? I'm having the same problem. Apple support said its a Dropbox issue.
- I’d just like to chime in this exact issue is happening to me currently as well. I wanted to use Dropbox Backup and the moment I started my downloads folder disappeared. Fortunately it saved my files to Dropbox but now my downloads folder is broken and just an alias to a Dropbox copy of my downloads folder. But now I can’t download anything since that local folder is broken.
I'm having a very similar issue with desktop, downloads, and documents being in my dropbox account online but removed from the laptop. I had deleted dropbox not knowing it had done this and now I can't redownload it because it's holding my download file hostage. I can't download anything because the location does not exist. I contacted apple support for hours before nailing down that it was a dropbox issue and there's no way to contact customer support with dropbox. This whole thing is super frustrating.
- WalterHey klabarbera, sorry to hear you're having issues with this.
Could you please let us know some additional information?
For example, did you disable the computer backup feature before uninstalling the desktop app from your computer?
Also, if you're getting any specific errors, I'd appreciate a screenshot so that we can have a visual too.
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