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jon1906's avatar
jon1906
New member | Level 2
5 years ago

Download failed - network error

I've been having a lot of trouble downloading files from Dropbox. I always get "Failed - network error".   The file is less than 1 GB, so it's NOT an issue with the file size. I've tried using in...
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ccd2's avatar
ccd2
Explorer | Level 3
4 years ago

I am having exactly the same problem. I tried for three hours this morning. I tried to use different browsers, incognito mode, cleared all caches, tried different wifi connections and different computers and I still have the problem. Can anyone help?!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi ccd2, welcome to our Community! 

 

How large is the content you're trying to download? 

 

Can you also send us a screenshot of the error you see on your end? 

 

Thanks a bunch!

  • ccd2's avatar
    ccd2
    Explorer | Level 3
    4 years ago

    Thank you!

     

    The folder is 15.89MG with 27 files in it, so less than the maximum. Here are the screenshots of the errors I get Safari and Chrome.

    I feel like I have tried everything and I am desperate to find a solution 😞

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hey ccd2, sorry to jump in here, but could you try downloading the folder's content in small batches and let us know if you still get any errors?
      • ccd2's avatar
        ccd2
        Explorer | Level 3
        4 years ago

        Thank you. Yes I tried and it does not work either.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Thanks for the quick response ccd2 

      Are you getting an error even with single files? If you do, I'd appreciate a screenshot of that too.
      • ccd2's avatar
        ccd2
        Explorer | Level 3
        4 years ago

        Yes single files too. Here is a screenshot of the error on Chrome.

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