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PatrickF's avatar
PatrickF
Helpful | Level 5
9 years ago
Solved

Download fails at 315mb every time

I have uploaded 10 1GB  files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?

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Error Messages
  • Ed's avatar
    Ed
    8 years ago
    Hi all

    Thanks for your patience on this. I have great news!

    Our dev team has identified the issue and fixed it. The fix is now being rolled out.

    Thanks again for reporting and being vigilants of our community :)

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  • JudiEvans's avatar
    JudiEvans
    Explorer | Level 4
    8 years ago
    Ed, it HASN'T been fixed.
    I can now download a 406MB file, but that's no good because I'm trying to download a 426MB file!!
    Pls can you re-look into this? URGENTLY!!
  • Petr_Falek's avatar
    Petr_Falek
    Helpful | Level 6
    8 years ago
    Hi EvansJudi.
    From 01-25-2017 loading large files regardless of their size.
    I have a problem with low download speeds!
    Petr
  • robertgelston's avatar
    robertgelston
    New member | Level 2
    8 years ago

    I'm tring to upload files ranging from 23 MD to 160 MB and DB fails. When are you going to fix this?

     

  • Laureline's avatar
    Laureline
    Icon for Community Manager rankCommunity Manager
    8 years ago

    Hi Robert,

    This issue was fixed last month.
    If your files still fail to download but are much smaller than 315MB, it's another issue.
    Have you tried on a different browser? If yes, on which browser is the download failing?

    Thanks

  • spinx's avatar
    spinx
    New member | Level 2
    8 years ago
    i've been having trouble to download some files from dropbox. I click to download the file, it starts, but then it stops, saying it Failed
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey spinx, 

     

    Welcome aboard! 

     

    There are many reasons why this may be happening, hence I moved your post here, just to get an idea, though I 'd like to ask you whether @Vivian 's answer on the first page answers your query!

     

    Let me know if you need further help!

     

    Thanks, 

    JaneA

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