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PatrickF
9 years agoHelpful | Level 5
Download fails at 315mb every time
I have uploaded 10 1GB files. When people (including me) try to download them they fail at 315mb, every time. Why is this happening?
- Hi all
Thanks for your patience on this. I have great news!
Our dev team has identified the issue and fixed it. The fix is now being rolled out.
Thanks again for reporting and being vigilants of our community :)
77 Replies
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- Jens_DK9 years agoHelpful | Level 5
It is true that thread starter can do a helpdesk case, but it would be nice to have the solution published here too. I am having the same problem - only, I got the stop point down as more like 336 mb every time.
I have a 1 TB account (abt 10% used), and at issue is 5 *.iso files of about 3.2 gb a piece. It worked fine as recently as a couple of weeks ago, and the files have not been changed.
Please do not suggest installing the desktop client, because the whole idea of having Dropbox in the first place was so that people without a subscription or without the required 16 GB space available could download them via a browser. If not, the whole scheme goes kaput.
Hope to hear a comment on whether this is a temporary problem or something worse?
- ManMadeMan9 years agoHelpful | Level 6Same issue here, and many people I know have the same problem, one file download stalls at 315mb.
- ManMadeMan9 years agoHelpful | Level 6This needs to be fixed. Any single file over 315MB is stalling, loads of people are reporting this issue.
- Petr_Falek9 years agoHelpful | Level 6
I have the same problem.
Help Center does not solve the problem.
I have on my Dropbox stores a plurality of files size from 400 to 800 MB. The files have the download link.
These links are available to my colleagues.I must again draw attention to a major problem. Now you can not download large files. Downloading is aborted on the size of 315 megabytes error - network error. Please give a quick solution. Otherwise I'll have to leave Dropbox. Thank you very much. Petr Falek
- austinhayden9 years agoNew member | Level 2
I am having the exact same issue. I am only attempting to download one .wav file at a time from a shared folder (just under 400MB), but when it reaches 315MB, it stalls. There is no error message. It simply ceases to download. I have plenty of room in my Dropbox folder, my harddrive, etc, etc.
I have been able to have the file sent to a shared Google Drive account and the download worked perfectly. So it isn't a corrupt file.
Any help would be most appreciated.
Thank you
Austin
- Harry_S9 years agoHelpful | Level 5
I am also having the exact same issue. All files larger than 315mb will stop downloading on 315mb exactly. Anything smaller will download and complete quickly.
I have checked my Internet connection which is working fine, I downloaded a 14gb from another website yesterday, and this issue is only happening with Dropbox. Please get this sorted ASAP! I have files I cannot access which are needed for a project due in on monday, and I literally paid a months subscription so I was able to download them!
Any help greatly appreciated.
- Petr_Falek9 years agoHelpful | Level 6It is clear system error Dropbox. I am very surprised that it does not deal with the service provider and does not communicate with us. This is very incorrect.
Your files should also be on your computer.
C: \ Users \ username \ Dropbox \ ...
PF - Petr_Falek9 years agoHelpful | Level 6
It is clear system error Dropbox. I am very surprised that it does not deal with the service provider and does not communicate with us. This is very incorrect.
Your files should also be on your computer. ....C: \ Users \ username \ Dropbox \ ...
- ManMadeMan9 years agoHelpful | Level 6
I can't belive that there is still no word from dropbox on this, I pay for this service! No answer here, no answer on emails, no answer on facebook, it's totally unprofessional
ETA: just got this..
Hi Sonya, thanks for posting on our Facebook page about this issue! Our engineers are currently looking into this issue and making sure it gets resolved. Thank you for your patience and understanding. - eatseverything19 years agoNew member | Level 2
Hello everyone,
I am trying to download some files from my dropbox & also ones shared with me from other peoples dropbox but for some reason it will only allow me to dl 330.2mb then it fails saying 'the operation ciuldn't be completed'?
All other download/transfer sites work fine but for some reason with dropbox it fails every time. I'm pulling my hair out here!!
Thanks in advance for any help.
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