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SillyGoose23's avatar
SillyGoose23
Explorer | Level 3
1 month ago
Solved

Download folder unaccessible after installing Dropbox

Device ASUS ROG Strix G712LV-BS71-CB laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version 237.4.5655 Question or Issue I'm supporting a user that I...
desktop
Download
windows
  • Dell_Dropbox's avatar
    Dell_Dropbox
    1 month ago

    Hey there SillyGoose23​ welcome to the community

    It looks like Windows is trying to redirect your Downloads folder to a Dropbox Backup path like Dropbox\PC\Downloads, but that folder no longer exists. When this happens, Windows can’t resolve the folder location and downloads will fail until the folder path is restored.

    Please check whether Dropbox Backup was ever enabled on this computer and turn it off if it’s active. You can find out more about that here https://help.dropbox.com/organize/how-to-use-dropbox-backup

    Next, try restoring the Downloads folder location in Windows:

    1. Right click the Downloads folder in File Explorer.
    2. Select Properties then Location.
    3. Choose Restore Default, then apply.

     

    Take a look at this and let us know the results

Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
1 month ago

Hey there SillyGoose23​ welcome to the community

It looks like Windows is trying to redirect your Downloads folder to a Dropbox Backup path like Dropbox\PC\Downloads, but that folder no longer exists. When this happens, Windows can’t resolve the folder location and downloads will fail until the folder path is restored.

Please check whether Dropbox Backup was ever enabled on this computer and turn it off if it’s active. You can find out more about that here https://help.dropbox.com/organize/how-to-use-dropbox-backup

Next, try restoring the Downloads folder location in Windows:

  1. Right click the Downloads folder in File Explorer.
  2. Select Properties then Location.
  3. Choose Restore Default, then apply.

 

Take a look at this and let us know the results

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