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smaruzzi's avatar
smaruzzi
New member | Level 2
3 years ago

Download not working with Safari 16.6 and macOS 13.5.1

Hi, since this morning, I experienced this weird behavior: in my current configuration (Safari 16.6 and macOS 13.5.1 ), when pressing the download button, nothing happens. No visual feedback and - us...
Download
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there, smaruzzi, welcome to our Community! 

 

Since it works in FireFox, it looks like this is browser related. Have you made sure Safari is using its latest version, and it's up-to-date? You can see more about this here.

 

If I were you, I'd also restore the browser to its default settings and disable any browser plugins, just to see if this gets things going. 

 

Let me know of any updates! 

  • Toinie's avatar
    Toinie
    Helpful | Level 5
    3 years ago

    Hi Team,

     

    is there any update to this. Our team starts to experience more and more issues with this as well?

    Kind regards!

    • Toinie's avatar
      Toinie
      Helpful | Level 5
      3 years ago

      It seems to be an issue with extensions. For us when we disable the 1 password extension, downloads are possible

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Toinie, thanks for joining the discussion here.

         

        Since this issue seems to be caused by a web extension, you'd need to flag this with the developers of the extension.

         

        I wish I had more to offer. 

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