Downloaded a zipped folder full of files, got an empty folder

Hey HP8, thanks for posting here today! 

Do you happen to know approximately how many files you have in that folder, or the folder's size? 

If I were you, I'd also try to download the folder using a different browser, and check if the results remain the same. 

Keep me posted! 

It's 220.87 MB and 216 files.

I tried it with a different browser just now and had the same issue.

Thanks for checking HP8!

Can you also try to clear your browser's cache and try an incognito mode too? 

Also, I know this might sound trivial but have you re-started your device at all? 

Awesome news HP8! 😀

Give us a shout if you need anything else! 

Hi HP8, I am happy to hear you got your files unzipped and accessible once again. I'm Theresa, one of the Community managers here at Dropbox. I'm always curious about how people integrate Dropbox into their workflows. If you're open to sharing, I'd love to learn more about how you're using your Dropbox account.

Hi, sorry to bother you but I have the exact same problem, would you mind telling me what tool you used if you can remember? Thanks

Hey Nirvaanatron - sorry to jump in here, but have you tried any 3rd party app to unzip your file? 

If you did and still get an error, you can try a web search for other ones to test.

Will try that and get back, but I did notice that the size of the zipped file is about close to half of what the download should be. When downloading (and on dropbox) it says the right size, but when checking the files properties the size is significantly reduced. Not sure why that would be but if it works without deleting anything then i suppose its fine. Also thanks for replying and no worries.

Hey Nirvaanatron, definitely give us a heads up.

It's also worth checking if the file contains all of your content, if not we're definitely here to look into this. 

Thanks!