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Jo93's avatar
Jo93
Explorer | Level 4
3 years ago
Solved

Downloads folder isn't accessible. What can I do?

I cant acces my download's folder via dropbox. Is there i way i can safely delete dropbox and get back in my downloads folder?  
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  • EvanDBX's avatar
    EvanDBX
    3 years ago

    Hey Jo93, I hope you're doing well!

     

    Can you try these steps and let us know if they help?

     

    • Open your Dropbox desktop app.
    • Click the Dropbox icon in the menu bar at the top of your screen.
    • Click your profile picture or initials in the upper right of the window that appears.
    • Click Quit.
    • Open a new Finder window.
    • Click Applications.
    • Double-click the Dropbox icon.

    Keep us posted!

EvanDBX's avatar
EvanDBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jo93, I hope you're doing well!

 

Can you try these steps and let us know if they help?

 

  • Open your Dropbox desktop app.
  • Click the Dropbox icon in the menu bar at the top of your screen.
  • Click your profile picture or initials in the upper right of the window that appears.
  • Click Quit.
  • Open a new Finder window.
  • Click Applications.
  • Double-click the Dropbox icon.

Keep us posted!

Jo93's avatar
Jo93
Explorer | Level 4
3 years ago

Well, I closed my dropbox like you told me. But when i open it from the application folder I can go into this menu in the photo but I cannot sign in or do anything

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Jo93, are you still getting the "couldn't start Dropbox" pop-up error message?

     

    If so, can you click the blue hyperlink to get to the error log and send us a copy, like Megan asked in her reply above?

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