Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

highst56's avatar
highst56
Explorer | Level 4
3 years ago
Solved

Dropbox app says not compatible

Confused. Have had Dropbox app on an Android tablet since new, but having just done a complete reset to get rid of some issues I can no longer download the app as it says it's not compatible with my ...
Android
Error Messages
Mobile
Tablet
  • Jay's avatar
    Jay
    3 years ago

    Hi highst56, it does sound like your tablet isn't on the correct version for the Dropbox mobile app to run. The mobile app requires Android 8.0 or higher to run.

     

    Could you tell us the exact model of your tablet, and what OS it is according to these steps?

highst56's avatar
highst56
Explorer | Level 4
3 years ago

This is response from Play store, showing I have it already on an old android phone. It was also on the tablet before but however I try to get the app I come up with the same error.

 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!