Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

SamPT's avatar
SamPT
Helpful | Level 7
2 years ago

Dropbox asking to delete file after downloading it

Every time i download a file from internet and save it directly to dropbox folder ( especially when downloading videos), after the download is complete it Dropbox asks me to the following . I have clicked " Don't ask me this again" numerous times in the past 10 days and even though it asks it.

Last thing I never give a delete command or move the file, but as soon as file is downloaded it give the following error.

Please find the attachment.

9 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey SamPT, happy Thursday! 

     

    That's a bit odd indeed. 

     

    I can see from your screenshot that it mentions a path called "$Deleted". Do you have any idea where that folder is located? 

     

    Also, just to get the full picture here: do you have any Dropbox Backups for that device enabled. You can see more about that here

     

    I'll be waiting for your response!

  • SamPT's avatar
    SamPT
    Helpful | Level 7
    2 years ago

    No idea where ""$Deleted"." is located.

    This started happening since 1 month after I uninstalled and reinstalled dropbox ( As dropbox was not connecting to internet.

     

    FYI I again downloaded a new video file and again I got the same error, even though in last error I checked the box  "Don't ask me this again" and clicked CANCEL

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi SamPT, thanks for your speedy response! 

     

    Do you use any other third-party apps that might be accessing your files, along with Dropbox? 

     

    Do you choose the Dropbox folder as your location path when choosing where to save the file? If you choose a different path, and then move the content inside the folder, do you notice any difference? 

  • SamPT's avatar
    SamPT
    Helpful | Level 7
    2 years ago

    Yes I gave the location path to a folder within dropbox while saving the file, and this thing happens only with video files which I save, not with any other file type.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey SamPT, which browser do you use? 

     

    Out of curiosity: would you mind trying to download a video file, using a different browser altogether, to see if you get the same results there? 

  • SamPT's avatar
    SamPT
    Helpful | Level 7
    2 years ago

    tried downloading using another app name 4k video downloader, and the result is the same.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, SamPT! Sorry for jumping in.

     

    What Megan meant was to test this via a completely different browser (not just website to download your file). 

     

    You can also try an incognito window, if you prefer.

  • SamPT's avatar
    SamPT
    Helpful | Level 7
    2 years ago
    I use an app to download videos
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi SamPT, odd indeed.

     

    Would you be able to send us a few screenshots walking us through the exact steps you follow on your end when trying to download the file? 

     

    Just make sure none of your personal info is shown there. 

     

    I'd also love to know where your Dropbox folder is currently located locally. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!