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Supercade's avatar
Supercade
Explorer | Level 4
8 years ago

Dropbox changed my font!

Dropbox has stated that it does not alter fonts... I just uploaded a Word document set in Helvetica Neue... I’m now viewing the .doc file on my phone and the font has been replaced with an extremely ugly and heavy sans serif font. I have viewed documents set in Helvetica Neue on my phone in other programs/apps without issue. So tell me what is going on. It looks ugly and my collaborators will see it like this if viewed on iPhone. It should have defaulted to Arial or Helvetica... I don’t even know what this awful font is.
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  • Anastasios's avatar
    Anastasios
    Collaborator | Level 9
    8 years ago

    Dropbox didnt change the fonts but if the font you use is very special and cool

     

    then the program (browser or app) that u use to view the files will replace it with the most available font ...

     

    So it would be a good idea to use a "safe" font especially if you want to share it across many devices and lotsa people

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Also, remember that viewing on a mobile uses the mobile viewers and are previews only.

    Once you download it back to a device it will be fine and back to the original layout etc.
  • Supercade's avatar
    Supercade
    Explorer | Level 4
    8 years ago
    The Dropbox viewer should be defaulting to the closest available font, which would be Helvetica or Arial... makes no sense that it is defaulting to a heavy display font. This is an issue with the Dropbox viewer, not my phone. As I said, my phone displays other documents with this font no issue as Helvetica Neue is now a standard Apple font.
  • Anastasios's avatar
    Anastasios
    Collaborator | Level 9
    8 years ago

    Does that mean that Dropbox doesn't implement CORS for raw requests ?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    We’d like to look into this further, could you please email us and forward a screenshot of both what the doc should look like, and what it previews as in the app?

    This would be great so we can forward it to the appropriate team!

  • Supercade's avatar
    Supercade
    Explorer | Level 4
    8 years ago
    I’d be happy to, but that link is just a form with no email address or means to attach files.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    You need to follow the prompts and if necessary attach files via ZenDesk later (http://dropbox.zendesk.com), or, by generating and sending a shared link to the file in question.
  • Karina's avatar
    Karina
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey @Supercade have you had the chance to subit a request on this? 
     
    As @Mark suggested, it might be easy for you to create Dropbox shared links to the screenshots in question, in order for our team to get a visual understanding.
     
    Feel free to write back once you have a ticket ID associated with your submission, so I can locate in on our back-end and we can look into it together. Thanks again, and of course we appreciate you taking the time to share your feedback and thoughts regarding the font style :slight_smile:

     

     

    [This thread is now closed. If you have a similar or new question, you can ask here.]

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