Forum Discussion

Ahmed Saami 's avatar
Ahmed Saami
Explorer | Level 3
3 years ago

Dropbox files are partially downloading

I have been having this issue where, I download a video file and it only downloads 50% of the file. Meaning if there is a 11gb file I need to download, it ends up only downloading 5gb even though it ...
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Ahmed Saami 's avatar
Ahmed Saami
Explorer | Level 3
3 years ago

I am downloading the file through the dropbox link in the chrome browser, where it gives the option to download the file to the device which is currently my pc. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

  • Ahmed Saami 's avatar
    Ahmed Saami
    Explorer | Level 3
    3 years ago

    okay so I did try incognito, as well as clearing the cache files. I will, however, try downloading it from another browser and see if that works and will update if it works out

  • Ahmed Saami 's avatar
    Ahmed Saami
    Explorer | Level 3
    3 years ago

    So i tried switching the browser as well now and its still doesnt download the complete file. what should i do now? 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      It sounds like there's an issue with the connection you're using not allowing the download to complete successfully. 

       

      Are you on a stable and reliable WiFi or ethernet connection?

      • Ahmed Saami 's avatar
        Ahmed Saami
        Explorer | Level 3
        3 years ago

        yes, I am using an ethernet cable on my pc

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