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Forum Discussion
Dropbox files are partially downloading
I have been having this issue where, I download a video file and it only downloads 50% of the file. Meaning if there is a 11gb file I need to download, it ends up only downloading 5gb even though it ...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorCould you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
So i tried switching the browser as well now and its still doesnt download the complete file. what should i do now?
- Jay
It sounds like there's an issue with the connection you're using not allowing the download to complete successfully.
Are you on a stable and reliable WiFi or ethernet connection?
yes, I am using an ethernet cable on my pc
The weird thing is, it only downloads 50% of the file every time I download the file. I've downloaded bigger files then this before.
- Jay
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
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