Forum Discussion

Ahmed Saami 's avatar
Ahmed Saami
Explorer | Level 3
3 years ago

Dropbox files are partially downloading

I have been having this issue where, I download a video file and it only downloads 50% of the file. Meaning if there is a 11gb file I need to download, it ends up only downloading 5gb even though it ...
Download
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It sounds like there's an issue with the connection you're using not allowing the download to complete successfully. 

 

Are you on a stable and reliable WiFi or ethernet connection?

Ahmed Saami 's avatar
Ahmed Saami
Explorer | Level 3
3 years ago

yes, I am using an ethernet cable on my pc

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!