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Forum Discussion
Ahmed Saami
3 years agoExplorer | Level 3
Dropbox files are partially downloading
I have been having this issue where, I download a video file and it only downloads 50% of the file. Meaning if there is a 11gb file I need to download, it ends up only downloading 5gb even though it ...
Jay
Dropbox Community Moderator
3 years agoIt sounds like there's an issue with the connection you're using not allowing the download to complete successfully.
Are you on a stable and reliable WiFi or ethernet connection?
Ahmed Saami
3 years agoExplorer | Level 3
The weird thing is, it only downloads 50% of the file every time I download the file. I've downloaded bigger files then this before.
- Jay3 years ago
Dropbox Community Moderator
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
- Ahmed Saami3 years agoExplorer | Level 3
No I am not currently using any specific VPNs, or security software other then windows Microsoft itself. I have even called my Internet Provider to if there was any restriction or anything but everything is clear there as well.
- Megan3 years ago
Dropbox Community Moderator
Sorry to jump in here Ahmed Saami !
You said you were trying to download the file locally to the device. Do you have enough space on the device to do so? Have you tried a different device?
Also, do you use a Basic account? If not, can you try adding the file directly to your Dropbox account, and then downloading it from there?
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