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Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Dropbox is stuck syncing after an update, what can I do?

I have the "Dropbox Plus" subscription and I run the client on 4 computers.   Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
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Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Thanks for your continuing support.

I ask about the upload/download history/status/logging because the sync icons on my system have suddenly become glacial to appear when browsing my folders.  Folders with large files can take tens of minutes to show sync icons, making it an ineffective way to find which files are in sync limbo.

I have the bandwidth limits in all my dropbox installs set to unlimited, and as I mentioned before, Resource Monitor on my workstations doesn't show any Dropbox process doing any meaningful disk or networking work, either.  They're not maxed out except for single-CPU core utilization.

Feel free to contact me via my email linked to my profile.  Thanks again for your assistance.

Exis's avatar
Exis
Helpful | Level 5
6 years ago

Yes I am having the exact same problem!

- Notification stuck at 'Syncing...'
- Just happened all of a sudden with recent Dropbox update 88.4.172
- Tried the 'Fix hardlinks' and 'Fix permissions' and didn't help.
- Wasted hours with tech support about this and they kept insisting it's just a "wait and let it sync" thing!

So many people are experiencing the same thing so clearly it's a bug! If so many people are complaining about this issue then it's time Dropbox look at what's really happening instead of giving us generic solutions.

I clearly explained to the tech support what was happening and they kept insisting I just need to let it "Sync" when I told them the Sync is stuck/not doing anything and that I have nothing to upload/download/re-index.

If you log out and then rename your Dropbox folder to something else and then create a new empty Dropbox folder then log back in, Dropbox will actually start the full sync and download process SHOWING notification updates like 'Downloading 10 files...'. But the download speed is massively slow. Again, there are many complaints that download speed is slow recently but Dropbox will handball it with generic solutions.

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