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Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Dropbox is stuck syncing after an update, what can I do?

I have the "Dropbox Plus" subscription and I run the client on 4 computers.   Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
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Exis's avatar
Exis
Helpful | Level 5
6 years ago

Yes I am having the exact same problem!

- Notification stuck at 'Syncing...'
- Just happened all of a sudden with recent Dropbox update 88.4.172
- Tried the 'Fix hardlinks' and 'Fix permissions' and didn't help.
- Wasted hours with tech support about this and they kept insisting it's just a "wait and let it sync" thing!

So many people are experiencing the same thing so clearly it's a bug! If so many people are complaining about this issue then it's time Dropbox look at what's really happening instead of giving us generic solutions.

I clearly explained to the tech support what was happening and they kept insisting I just need to let it "Sync" when I told them the Sync is stuck/not doing anything and that I have nothing to upload/download/re-index.

If you log out and then rename your Dropbox folder to something else and then create a new empty Dropbox folder then log back in, Dropbox will actually start the full sync and download process SHOWING notification updates like 'Downloading 10 files...'. But the download speed is massively slow. Again, there are many complaints that download speed is slow recently but Dropbox will handball it with generic solutions.

Akos's avatar
Akos
Helpful | Level 5
6 years ago

Dont do that, if you do that it will actually redownload the whole thing. Just leave the sync alone, it seems like it stuck but it is not.

  • Exis's avatar
    Exis
    Helpful | Level 5
    6 years ago

    I only did the renaming to see if the Notifications actually changed and showed information. Which it did! This is why I didn't trust the 'Syncing....' message and kept telling tech support it is actually stuck.

    I've renamed the old folder back to Dropbox of course and now just let it Sync....

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