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Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Dropbox is stuck syncing after an update, what can I do?

I have the "Dropbox Plus" subscription and I run the client on 4 computers.   Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
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Matt F.16's avatar
Matt F.16
Collaborator | Level 9
6 years ago

Another (unfortunate) data point: I just noticed that while my dropbox client is stuck on "Syncing..." (with no numbers) it's actually not only eating CPU (100% on one core), but it's slowly eating ALL 32GB OF RAM! -- until the system kills the process automatically (Ubuntu server).

[10829014.321309] Killed process 13471 (dropbox) total-vm:8584288kB, anon-rss:2173688kB, file-rss:0kB, shmem-rss:0kB

That shows up in the log of /bin/dmesg after Dropbox runs for hours and then dies. All the time it only reports "Syncing..." and the 32GB of system ram slowly gets eaten by the process.

PID USER      PR  NI    VIRT    RES    SHR S  %CPU %MEM     TIME+ COMMAND                                            
3242 matt     20   0 4146516 1.350g  38556 S 102.0 35.1  74:28.25 dropbox

I only started the dropbox client again ~2 hours ago, and it's already up to 35% of the server's 32GB of RAM.

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