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Forum Discussion
Shawn B.14
6 years agoHelpful | Level 6
Dropbox is stuck syncing after an update, what can I do?
I have the "Dropbox Plus" subscription and I run the client on 4 computers.
Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
Daphne
Dropbox Community Moderator
6 years agoHello all, hoping you're all well today!
First of all, @Matt F.16 apologies for that! I will place the steps to do this via the command line on Linux devices in the "More info" box below since it's a little lengthy.
Spoiler
Fixing file permissions via command line on Linux devices
1. Stop the desktop app from running on the device.
2. Open the Terminal app.
3. Copy and paste the following lines into the Terminal app, pressing "Return" after each command. Please make sure to copy the command as typing them wrong could do some harm.
4. Restart the Dropbox app.
1. Stop the desktop app from running on the device.
2. Open the Terminal app.
3. Copy and paste the following lines into the Terminal app, pressing "Return" after each command. Please make sure to copy the command as typing them wrong could do some harm.
sudo chown "$USER" "$HOME" sudo chown -R "$USER" ~/Dropbox ~/.dropbox sudo chattr -R -i ~/Dropbox sudo chmod -R u+rw ~/Dropbox ~/.dropboxOnce the prompt displays, the instruction is complete and ready for the next command.
4. Restart the Dropbox app.
Since you're having issues with conflicted copies too PatWard, I'd like to troubleshooting with you separately to avoid confusion so I'll be following up on the thread you mentioned ASAP!
For those still having an issue, could you try the steps listed here and let me know how it goes? (gformenti, Siwinis, jeremyti)
tonyskate, I'm glad to hear that using the "Fix Hardlinks" helps out to an extent. However, if restarting your device results in stuck syncing again then I'd like to do some further troubleshooting with you, if you'd like to of course.
Can I reached out to you via the email linked with your profile to look into this with you?
Finally, thanks for your update Shawn B.14. I'll get back to you via our email communication once I've had a look into this with the additional info you gave me here.
Thanks for your patience everyone, I'll be awaiting your updates!
Siwinis
6 years agoHelpful | Level 5
I've tried the fix hardlinks and fix permissions this weekend. I also tried it right now and it did not resolve the problem. Anymore bright ideas? Thanks.
- marcoross836 years agoHelpful | Level 5
do you have any idea about how long will it take to fix the problem, drpbox staff? very worried about this...
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