Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Dropbox is stuck syncing after an update, what can I do?

I have the "Dropbox Plus" subscription and I run the client on 4 computers.   Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
desktop
Download
Dropbox Plus
sync
windows
Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Well, I'm kind amazed.

I came to my computer earlier this morning after reading about the 89.x update.  Dropbox wasn't even running on my computer, so I launched it to see what version I had.   It was 89.x, and at startup it looked like the last version, thousands of file indexing and downloading. 

It stayed that way until about a half an hour ago, then I had a major burst of system activity and those index/sync numbers started to come down, and finally I'm back to showing perfectly in sync.

I sure wish we had an explanation as to what was wrong to begin with -- the release notes for 89.x mention nothing about the problems I and others had.  Obviously something significant broke and got fixed.

 

DanielJ's avatar
DanielJ
Explorer | Level 4
6 years ago

I too would like to add that after an automatic update to 89.4.278, followed by continued crashing, and then a reinstallation of the same version, the situation has stabilized and Dropbox has now stayed in sync (and updates changes) for over 24 hours. The memory consumption is higher than before but it stays at least on the same level instead of climbing continuously.

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thank you for posting about this DanielJ.

    AOW1 Located your already escalated case, so since you already have specialized members of my team working with you there I am unable to provide extra steps on my end. However, I see you responded there today and I added feedback and your latest update to 89.4 for my cooleagues to follow up as soon as possible.  

    folded hands

  • anonymous's avatar
    anonymous
    6 years ago

    Fiona AOW1 I also had "my case turned over to a specialized team"...like days ago. Yesterday I asked them if they could reply. I got an answer :D The general copy paste thing, how we can help you, etc. Welcome to the dropbox refugee club!

  • AOW1's avatar
    AOW1
    Explorer | Level 4
    6 years ago

    Thanks Fiona . I was able to complete what was asked of me by support and it has not resolved the issue. I just updated my ticket with additional notes for the support team including some information about something I noticed with .dropbox.cache. Hope to hear back soon.

  • Matt F.16's avatar
    Matt F.16
    Collaborator | Level 9
    6 years ago

    As posted previously, I was able to get beyond "Syncing..." (with no numbers) by finding and removing the circular symlink reference.

    However, now the syncing (with numbers) appears to be going at the speed of a snail:

    Syncing 524 files • 2+ days
    Uploading 278 files (0.0 KB/sec, 2+ days)
    Downloading 246 files (0.1 KB/sec, 2+ days)

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!