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Forum Discussion
Rachel L.
6 years agoExperienced | Level 12
Dropbox keeps trying to download and sync files set to online only
I had this same issue with a particular folder when I first set up my new Windows 10 laptop, but closing and restarting Dropbox seemed to fix it. (Derp.) Today it randomly started trying to downl...
Megan
Dropbox Community Moderator
4 years agoHi valtham, how are you today?
Yes, it could be the antivirus program. Many processes on your machine look at files that you may have not manually opened, and in order to fulfill these requests Dropbox syncs the files locally.
I'd suggest you to test that, by temporarily quitting or disabling applications systematically, and in your case feel free to start with your antivirus, until you see that the issue is resolved. The last application that you closed when the issue no longer occurred, may be the one performing this action.
I hope this clarifies!
valtham
4 years agoHelpful | Level 5
Yes, but I'm a bit frustrated with that solution / answer.
So if it's the antivirus (I say "IF" because I haven't tried it yet - honestly - it's been going on for years I've just resigned myself to non-stop frustration)... so if it's the antivirus, what is Dropbox's solution to that? Surely we can't deactivate our antivirus program? Is there a solution?
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