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Rachel L.
6 years agoExperienced | Level 12
Dropbox keeps trying to download and sync files set to online only
I had this same issue with a particular folder when I first set up my new Windows 10 laptop, but closing and restarting Dropbox seemed to fix it. (Derp.) Today it randomly started trying to downl...
HydraLogic
4 years agoHelpful | Level 5
Hi valtham and Rachel L.
I too have experienced the same frustrating autodownloading of online only smartsynced files to my local hard drive.
I also discovered that the autodownloading was occurring at a regular day and time of the week, althought the time seemed to shift by about half an hour each week. I run a desktop PC and a laptop on Windows 10 and both were experiencing the same autodownload but at different days and times of the week.
After I noticed the pattern of the day/time that the autodownloading was being triggered I started setting calendar reminders to confirm the occurrence. Knowing approximately when it was going to occur allowed me to start and run Process Monitor and collect a log of what was happening on my systems at that time. The logs from Process Monitor (ProcMon) are extensive and build to a large (gigabyte) filesize quite quickly so its not really practical to have it running in continuously in the background, but it is possible.
Another observation I had made with regards to the DropBox autodownload from smartsync was that the download appeared to always start with the top file in my folder structure. My DropBox folder naming conventions all start with a 3 digit numeric followed by a folder name in characters. For example: 000_Images
So, once I had the ProcMon logs, that covered the period of time when the autodownload was triggered, i was able to filter the log for which processes were accessing the filepath for the top file in my folder heirachy.
Following this approach on both my PC and laptop I was able to identify a process file called Inspect.exe was the being activated immediately before the Dropbox.exe was actiated to download the file. Inspect.exe is a Trend Micro (antivirus) process.
Uninstalling Trend Micro does appear to stop the autodownloading of smartsync.
I contacted Trend Micro about this issue over a period of a couple of months. At first they denied that inspect.exe was their process and then they didn't undertand how the online only function of DropBoc SmartSync worked with an 'image' of the local file. However, after many emails and sharing logs they acknowledged the problem and offered to make some file registry changes to see if that stopped it from happening. I wasn't too keen on someone poking around in my file registry and didn't want to rely on this in the future if I was to change devices so I didn't proceed with it.
You might be surpirsed to hear that I actually 'learned' to live with the problem for the past year or more. I got into the habit of always loggng out of DropBox when I left my PC or laptop on and unattended for any extended period of time and on the occassions when the autodownload was triggered again I usually lucky enough to see it happening and reset all the folders to online only and restart DropBox. This was still annoying and I never intended to persist with tolerating the problem. I had always intended on changing to another Anti-Virus software but never got around to it.
However, last weekend I forgotto log out of DropBox and sure enough when I returned to my PC on Monday monring the harddrive was full and all my DropBox folders set to local.
Hence, my motivation to check some blogs to see if anyone alse had experienced anything similar, which brings me here.
Even though I have been a long term user of DropBox I was frustrated by the lack of proactive advice from the techs. Yes, they said it could be my Antivirus but without any further guidance I didn't know and still don't if changing to another Anti Virus software will not incur the same triggering of the DropBox SmartSync function. I would have preferred the DropBox techs to say "Trend Micro will trigger files to be synced to your local drive if you are using the online only SmartSync setting. I was actually more inclined to change my cloud storage from DropBox to say OneDrive or GoogleDrive than I was my Anti Virus because I did not feel genuinely supported by DropBox when trying to resolve this issue.
I hope my response is of some help/comfort to you.
valtham
4 years agoHelpful | Level 5
Oh thank you! Yes, that is such a comfort to hear exactly the same issue!
And you clearly are a techy person, so you know what you're talking about. I am so glad you tried all that techy stuff (haha) to find out the problem.
Trend Micro! Yes! I'm a Trend Micro user! So Trend Micro is at least one antivirus program that is a problem.
I was so disappointed you didn't follow up with TM. Then hopefully TM would do something, and the rest of us non-techy people could breathe a sigh of relief.
And yes, as you said, I have learned over the years to "live with this issue". I replied to rachel above that I just "Online only" my WHOLE Dropbox folder whenever the downloading issue starts up again.
And I've just replied to a Dropboxer in an earlier post, (who told me to check my antivirus), that "so what if it is my antivirus? What is the solution? Does Dropbox have a solution? Because surely I can't be expected to deactivate my antivirus all the time when using Dropbox?"
I hope techy people will find a solution for this. I'm just helpless.
And yes, I have considered switching to One Note several times (after all, I get 1TB free with Microsoft 365!) But I haven't mastered One Note yet, hence I haven't abandoned Dropbox. Sigh.
- HydraLogic4 years agoHelpful | Level 5
Hi valtham,
I feel compelled to confess that I'm not really a techy person, but I am persistent and patient, and I work independently so I have had to learn to solve problems. I think we share a similar sentiment in that we seem to be more willing to change our Cloud storage solution than to change our Anti Virus software. I am surprised DropBox and Trend haven't worked this out for themselves and implemented some type of fix. It took months of communications with TM before they conceded that inspect.exe was likely to be causing the problem. They initially said, inspect.exe was only triggered when a file is downloaded from the cloud, and for a while I believed them, but after giving them logs and other evidence they later conceded it also "......collects information about the total file number and total file size". In doing so, our systems think it is opening each file and hence triggering the download from SmartSync. Over the past year I genuinely expected that TM or DB would solve this and we could all move on with our lives happily using DB and TM. However, sadly not.I can confirm that my GoogleDrive (which offers a similar online only option) has never autodownloaded my files whilst I have been running TM anti virus.
- valtham4 years agoHelpful | Level 5
Shucks. I don't really like Google Drive (long story). I may try (again) One Note. I'll start getting used to it while still being on Dropbox for a while. I'm still hoping Dropbox will do something about this - I've been with Dropbox for so long. I think I'll write in to Trend Micro and try to highlight to them the issue you brought up - just to let them know you're not the only one. Tho I've no idea what you're talking about - I'm just going to quote some of what you said! haha
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