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Dropbox keeps trying to download and sync files set to online only
I had this same issue with a particular folder when I first set up my new Windows 10 laptop, but closing and restarting Dropbox seemed to fix it. (Derp.) Today it randomly started trying to downl...
Oh thank you! Yes, that is such a comfort to hear exactly the same issue!
And you clearly are a techy person, so you know what you're talking about. I am so glad you tried all that techy stuff (haha) to find out the problem.
Trend Micro! Yes! I'm a Trend Micro user! So Trend Micro is at least one antivirus program that is a problem.
I was so disappointed you didn't follow up with TM. Then hopefully TM would do something, and the rest of us non-techy people could breathe a sigh of relief.
And yes, as you said, I have learned over the years to "live with this issue". I replied to rachel above that I just "Online only" my WHOLE Dropbox folder whenever the downloading issue starts up again.
And I've just replied to a Dropboxer in an earlier post, (who told me to check my antivirus), that "so what if it is my antivirus? What is the solution? Does Dropbox have a solution? Because surely I can't be expected to deactivate my antivirus all the time when using Dropbox?"
I hope techy people will find a solution for this. I'm just helpless.
And yes, I have considered switching to One Note several times (after all, I get 1TB free with Microsoft 365!) But I haven't mastered One Note yet, hence I haven't abandoned Dropbox. Sigh.
Hi valtham,
I feel compelled to confess that I'm not really a techy person, but I am persistent and patient, and I work independently so I have had to learn to solve problems. I think we share a similar sentiment in that we seem to be more willing to change our Cloud storage solution than to change our Anti Virus software. I am surprised DropBox and Trend haven't worked this out for themselves and implemented some type of fix. It took months of communications with TM before they conceded that inspect.exe was likely to be causing the problem. They initially said, inspect.exe was only triggered when a file is downloaded from the cloud, and for a while I believed them, but after giving them logs and other evidence they later conceded it also "......collects information about the total file number and total file size". In doing so, our systems think it is opening each file and hence triggering the download from SmartSync. Over the past year I genuinely expected that TM or DB would solve this and we could all move on with our lives happily using DB and TM. However, sadly not.
I can confirm that my GoogleDrive (which offers a similar online only option) has never autodownloaded my files whilst I have been running TM anti virus.
Shucks. I don't really like Google Drive (long story). I may try (again) One Note. I'll start getting used to it while still being on Dropbox for a while. I'm still hoping Dropbox will do something about this - I've been with Dropbox for so long. I think I'll write in to Trend Micro and try to highlight to them the issue you brought up - just to let them know you're not the only one. Tho I've no idea what you're talking about - I'm just going to quote some of what you said! haha
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