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Forum Discussion
Rachel L.
6 years agoExperienced | Level 12
Dropbox keeps trying to download and sync files set to online only
I had this same issue with a particular folder when I first set up my new Windows 10 laptop, but closing and restarting Dropbox seemed to fix it. (Derp.) Today it randomly started trying to downl...
HydraLogic
4 years agoHelpful | Level 5
Hi valtham and Rachel L.
I too have experienced the same frustrating autodownloading of online only smartsynced files to my local hard drive.
I also discovered that the autodownloading was occurring at a regular day and time of the week, althought the time seemed to shift by about half an hour each week. I run a desktop PC and a laptop on Windows 10 and both were experiencing the same autodownload but at different days and times of the week.
After I noticed the pattern of the day/time that the autodownloading was being triggered I started setting calendar reminders to confirm the occurrence. Knowing approximately when it was going to occur allowed me to start and run Process Monitor and collect a log of what was happening on my systems at that time. The logs from Process Monitor (ProcMon) are extensive and build to a large (gigabyte) filesize quite quickly so its not really practical to have it running in continuously in the background, but it is possible.
Another observation I had made with regards to the DropBox autodownload from smartsync was that the download appeared to always start with the top file in my folder structure. My DropBox folder naming conventions all start with a 3 digit numeric followed by a folder name in characters. For example: 000_Images
So, once I had the ProcMon logs, that covered the period of time when the autodownload was triggered, i was able to filter the log for which processes were accessing the filepath for the top file in my folder heirachy.
Following this approach on both my PC and laptop I was able to identify a process file called Inspect.exe was the being activated immediately before the Dropbox.exe was actiated to download the file. Inspect.exe is a Trend Micro (antivirus) process.
Uninstalling Trend Micro does appear to stop the autodownloading of smartsync.
I contacted Trend Micro about this issue over a period of a couple of months. At first they denied that inspect.exe was their process and then they didn't undertand how the online only function of DropBoc SmartSync worked with an 'image' of the local file. However, after many emails and sharing logs they acknowledged the problem and offered to make some file registry changes to see if that stopped it from happening. I wasn't too keen on someone poking around in my file registry and didn't want to rely on this in the future if I was to change devices so I didn't proceed with it.
You might be surpirsed to hear that I actually 'learned' to live with the problem for the past year or more. I got into the habit of always loggng out of DropBox when I left my PC or laptop on and unattended for any extended period of time and on the occassions when the autodownload was triggered again I usually lucky enough to see it happening and reset all the folders to online only and restart DropBox. This was still annoying and I never intended to persist with tolerating the problem. I had always intended on changing to another Anti-Virus software but never got around to it.
However, last weekend I forgotto log out of DropBox and sure enough when I returned to my PC on Monday monring the harddrive was full and all my DropBox folders set to local.
Hence, my motivation to check some blogs to see if anyone alse had experienced anything similar, which brings me here.
Even though I have been a long term user of DropBox I was frustrated by the lack of proactive advice from the techs. Yes, they said it could be my Antivirus but without any further guidance I didn't know and still don't if changing to another Anti Virus software will not incur the same triggering of the DropBox SmartSync function. I would have preferred the DropBox techs to say "Trend Micro will trigger files to be synced to your local drive if you are using the online only SmartSync setting. I was actually more inclined to change my cloud storage from DropBox to say OneDrive or GoogleDrive than I was my Anti Virus because I did not feel genuinely supported by DropBox when trying to resolve this issue.
I hope my response is of some help/comfort to you.
valtham
3 years agoHelpful | Level 5
Hi HydraLogic
Since I last wrote last October, I have also now just learned to "live with it"! I've given up trying to figure out why Dropbox is still syncing for files that I keep marking online. I just keep marking it Online again and again.
- MrCKnight3 years agoExplorer | Level 3
Why can't Dropbox tell me what program or task is asking for an offline file to be downloaded? Every Wednesday I have this issue of Dropbox downloading all of my offline files and running out of space again on my laptop. I feel the frustration of all of the other users experiencing this very same thing. Honestly, it is intolerable and I will have no option but to cancel Dropbox and use something else as it is just not fit for purpose anymore.
- Rachel L.3 years agoExperienced | Level 12
Hey guess what! It's doing it AGAIN!
It used to be safe for me to run Dropbox late at night, it would only try to download online-only stuff earlier in the day. No clue why, nobody has ever managed to explain this problem. Now, there are no longer any "safe" hours. It's currently past 1AM and here's Dropbox, repeatedly attempting to download online-only folders of MP4s. I was not browsing these folders. I was not trying to view or open these files. There is no background program trying to use them or open them. These files were not recently opened. In fact these files were never even opened on this computer (I saved them to the computer from my tablet). I have my "Recent Files" turned off but was not looking at that page anyway. My antivirus is not scanning anything currently. I'm not indexing, and even if I were, these folders are excluded. All the same old, same old "solutions" that are offered yet don't pertain to this particular situation. And now, I can't even be assured it won't try it at whatever random hour of the day OR night.
It's tried to download these same online-only folders about 7-8 times tonight so far. I have to literally keep the folder open, hovering over the subfolders in question, to keep resetting them to online only over and over and over...and remember to pause Dropbox should I leave the room, because I'll come back and find all this stuff on my hard drive again.
And there it goes again.
I've been reporting this bug for like three years now. It's an obvious Windows 10 incompatibility. Considering that Windows 11 is now out (no, I don't want to switch), you'd think it could be fixed, maybe...?
And there it goes again.
EDIT: I notice it keeps starting out with telling me it failed to download the file because it couldn't connect to Dropbox. I know in the past when it did something like this, it seemed to be downloading thousands of files, yet it was just syncing them and they remained online only. So this time, I decided to wait and see if anything actually downloaded or if it was just syncing something? (Even though these should already be synced.)
No such luck. After the first failed one, it tried to download another, said it was successful...then said it was OPENING it!
These are MP4s with sensitive content I don't want just randomly opening on my computer. Downloading is one thing--why would it be trying to OPEN it??
(It also used to stop acting up after a while...here I am over a half hour in and it's still trying to download. I'm so tired of this. First one folder, but now another folder, always the same one, over and over and over and over...WHY?)
- HydraLogic3 years agoHelpful | Level 5
Hi Rachel,
Are you running TrendMicro antivirus?I had the same problem and found TrendMicro was the cause. I swicthed to Kasperky and have had no problems since.
Damian
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