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Chris81's avatar
Chris81
Helpful | Level 5
9 years ago
Solved

Dropbox killing internet connection

I moved my PC onto a new network. Dropbox was killing my internet connection so I played with limiting the upload download speeds and it seemed to work fine. Now after a win10 update it refuses to wor...
desktop
Download
sync
windows
  • Chris81's avatar
    Chris81
    9 years ago

    I tried a reinstall, and the internet was still dropping out afterwards. I also tried restoring windows to a previous version before the update to Windows 10, verison 1709. So now I am on Win10 v1703 and everything seems back to normal... Now I just need to avoid hitting the "Shutdown and restart" button xD

    Yay windows...

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

What version of Windows are you running on your device?

 

Does this issue occur when you use any other service to upload to a site in general?

Middlebrook's avatar
Middlebrook
Explorer | Level 3
4 years ago

Windows 10.

No, it only happens with Dropbox. I have installed google drive and it manages just fine.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Have you tried reinstalling the Dropbox desktop application without uninstalling it first from here?

  • Middlebrook's avatar
    Middlebrook
    Explorer | Level 3
    4 years ago

    No. I always uninstalled it first.

    Will try tomorrow. Thanks.

  • Middlebrook's avatar
    Middlebrook
    Explorer | Level 3
    4 years ago

    Have installed dropbox again, over existing installation. No change.

    No problem with download of at any speed or even LAN syncing, but as soon as I increase upload speed to over 50KB/s the ethernet connection and all internat and network connections are gone.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sorry to jump in here, Middlebrook.

     

    Which version of the Dropbox application do you have installed on your computer?

     

    You can see that, if you hover over the Dropbox icon in your system tray with your mouse.

     

    And while you're there, can you also check the sync status of the app?

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