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bricealef
5 years agoNew member | Level 2
Dropbox Link Broken When Overwriting File
Hello
I've been having problems lately when overwriting files on Dropbox. It used to be that when I'd overwrite a PDF exported from Indesign, the file location and link would stay persistent. B...
BostonQual
2 years agoNew member | Level 2
Hi, Walter! I'm having the same issue. I save pdf files, rewriting the old versions, and Dropbox tells me the link I created originally no longer works because the "item was delete." I have Dropbox downloaded to all of my computers and save/rewrite all of my files using the installed Dropbox app.
Walter
Dropbox Community Moderator
2 years agoHey BostonQual - sorry to hear you're having issues with this.
Could you clarify how exactly you're editing your files in the first place?
Are you updating the files your shared links point to through the website directly or on your computer using the desktop app to sync your changes in the original files?
- Frida_TCG2 years agoNew member | Level 2Hi Walter,
I am also experiencing the same issue and I am wondering if there was a solution found in these previous inquiries and if it could be shared.
Many thanks! - Nancy2 years ago
Dropbox Community Moderator
Sorry to jump in, Frida_TCG. Can you provide more info on what’s happening in your case exactly? Are you also having trouble when overwriting InDesign files?
Is this only happening with specific files, or with all Dropbox files you’ve created shared links for?
- tmccoy092 years agoNew member | Level 2
This is also happening to me and I've been scouring these threads for answers. I work on a Mac and primarily share files created with Adobe programs like Illustrator and Photoshop. My primary reason for using dropbox is that I can email or share a dropbox link, and then can edit the file and save within illustrator or photoshop and the link remains the same for the end user. I constantly use keyboard shortcuts within my software to save while editing, so exporting the file and then uploading to dropbox online is simply not an acceptable solution. I've tried the work-around of exporting and dragging the file with the same name into the folder, but that doesn't work either. Even if it did, it's far too cumbersome to be helpful.
Here's a step by step example of how it happened today...
- I was chatting with my boss and dropped a link for him to view a file "Beast Apparel.pdf"
- After putting the link in the chat, I clicked on it to make sure it was live and review. The link worked fine, but I noticed a small error. I still had the file open in adobe, so I very quickly made the edit and used the shortcut to save the file.
- Minutes later my boss says "dropbox says your file was deleted"
- I copy the dropbox link again and sure enough, it's different
This is a HUGE issue for me. I have hundreds of shared file links across google spreadsheets, Asana (used for project management), in emails, etc, etc, etc...if all of these links break every time I edit and save, I will have to find an alternate solution to dropbox.
Has any solution been found?
- Rich2 years ago
Super User II
tmccoy09 wrote:
...I still had the file open in adobe, so I very quickly made the edit and used the shortcut to save the file. ... "dropbox says your file was deleted"
The problem you're having is that Dropbox will delete the link to a file if the file is deleted. From your perspective the file isn't being deleted, but it probably is; you just don't see it. Whether or not that's happening depends on how the application is saving the file.
When saving over an existing file, many applications will first delete the original file and then save the updated file with the same name. Many Adobe products are known to work this way.
If Dropbox is fast enough to see that the original file is deleted, that deletion is synced to your account and the file and link are deleted. Adobe then saves the new file in its place and Dropbox syncs that as though it's a new file.
Try this. Exit the Dropbox application or pause syncing, then make a change to an existing file that has a link established for it and save the file. After the save is done, launch Dropbox or resume syncing. Give it a moment to detect the changes and sync the file, then test the link.
- tmccoy092 years agoNew member | Level 2
So I knew the deleting files thing was happening...interestingly enough, I did some more testing and it seems NOT to occur when saving .ai files, but does when I save as a .pdf . I primarily use .pdf because it doesn't change the editing experience for me, and is accepted across a wider range of applications. Plus the .ai scares off my co-workers even when it's pdf compatible...
I tested out the "do not sync" button in my right click file dropdown, then saved my pdf file while using illustrator as normal. Interestingly, the file re-syncs right after saving, but the share link STAYS THE SAME. So you're right, it's definitely the speed of the dropbox sync that detects the deleted file...
I can try to remember to always unsync when saving my files...this is better than the online upload alternative, but still pretty annoying. Any idea why this was not happening for years and years and suddenly became an issue? Also I wonder if dropbox could somehow program a short delay in syncing, or delay the deletion of links when a file is deleted to see if one with the exact same path and name pops back up in a millisecond. That's above my pay grade, but I'd love a solution that doesn't rely on my remembering to unsync or whatever before every file edit / save.
- tmccoy092 years agoNew member | Level 2
Aaaaaand now after messing with this for literally hours today, I am no longer able to replicate the issue. I think my "fix" had something to do with messing with my file finder settings of "show all file extensions". My only guess is somehow the extension was getting written into the name and causing a delete > new file issue? No idea, but no matter how hard I try, I now can't break the links simply by saving alone.
- winggee2 years agoExplorer | Level 3
Hi! I'm currently having this same issue.
"
Let's take PDF's for example. Normally, I could simply update a file/make corrections to it - save and close and that file would sync.
So the next time anyone who had the link opens it again, would open or view that updated file.
What is happening however is, when a change has been made to the file and closed - the link that was originally associated with that file no longer works and points the viewer to a page saying it has been deleted." - Walter2 years ago
Dropbox Community Moderator
Hey there winggee - sorry to hear about this.
Can you please clarify how exactly you're editing the files your shared links point to? For example, are you using the desktop app to sync your changes or maybe the website to do it directly?
Any additional information is more than welcome!
- winggee2 years agoExplorer | Level 3Hi Walter. I’m creating files in illustrator but saving them as pdfs. The pdf link is shared with my customer, and as I save the pdfs, my customer usually can get the edit right away. However the last few days he’s been saying that the link says that the file has been deleted. Original link is sent using the upgraded Mac app.
- Rich2 years ago
Super User II
winggee wrote:
However the last few days he’s been saying that the link says that the file has been deleted.See my reply above. Try pausing Dropbox before saving, and resuming it after, and I bet the link remains.
- tmccoy092 years agoNew member | Level 2
Yeah I'm back to having this same issue, as well. It was fixed for maybe a day on my end. I'm no longer using dropbox links to share any of my files unless I keep them in a separate, dedicated folder that I know not to edit or re-save, and can also no longer use the old links that have been shared for the past 5+ years in my company-wide Asana project management system as reference. Many are useless now, so I'm just uploading files directly. After about a decade as a happy dropbox user, I will likely end my subscription if this doesn't resolve soon. It's the only feature I need.
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