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Alejandro Q 's avatar
Alejandro Q
Explorer | Level 3
2 years ago

Dropbox opens a different PDF in Adobe Acrobat than the one I was looking at

When i have saved a pdf  an in my dropbox look fine but when i choose to open with acrobat y it opens a different pdf article tha i was seeing in my dropox. It has happend multiple times  Wha...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey alejandro Q , do you see the same if you first download the file from Dropbox to your computer and then open it with Acrobat locally on your computer?

  • Alejandro Q 's avatar
    Alejandro Q
    Explorer | Level 3
    2 years ago
    Yes also happens in my computer iphone
  • Alejandro Q 's avatar
    Alejandro Q
    Explorer | Level 3
    2 years ago
    If I open it in my iPhone it opens a different pdf that the one in the ipad
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi again, Alejandro Q . Just to clarify, is this happening with PDFs that open via the Dropbox app both on your iPhone and your iPad? 

       

      What if you reinstall both the Dropbox app and Adobe Acrobat on both your devices? Does the issue persist after that?

      • Alejandro Q 's avatar
        Alejandro Q
        Explorer | Level 3
        2 years ago

        It happen in all computer iPhone a tablet when the pdf opens via dropbox And I have reinstalled both applications

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