Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

pfahrun's avatar
pfahrun
New member | Level 2
2 months ago
Solved

Dropbox Paper images aren't loaded on the web

Device Thinkpad X1 Carbon 2016
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version/Browser Version
Chrome: Version 140.0.7339.185 (Offizieller Build) (64-Bit)
Edge: Version 140.0.3485.94 (Offizielles Build) (64-Bit)

 

Description

Many images (~30%) in my dropbox paper document are not loading anymore. It concernc various dropbox paper files. Even if I click on the link, they do not open anymore.  I am sure all of these pictures were uploaded correctly! They are usually screenshots that I have copy + paced into the document. This is very frustrating and a very big issue. I would have thought dropbox paper is more reliable!

Screenshots

 

Dropbox Paper
Preview
windows
  • Hannah's avatar
    Hannah
    2 months ago

    Hey everyone, this issue appears to be resolved!

    Let us know if you're still having problems.

26 Replies

Show More
  • habdams's avatar
    habdams
    New member | Level 2
    2 months ago

    I come back to paper after a while and images of proof of work done years ago are completely inaccessible. pfahrun​, have you had any help form the dropbox team, I also have this issue.

  • antozanini's avatar
    antozanini
    New member | Level 2
    2 months ago

    No updates, unfortunately...

    The issue is still there and affecting all Dropbox Paper users. Basically, we can no longer export images from Dropbox Paper documents (old and new ones) and the image upload feature is very buggy, too.

    Even if the DNS A record for the attachments.dropboxusercontent.com domain is restored, it will take a couple of days for propagation. Hope this is fixed soon by the team!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the info, it might be worth looking at that thread to see if there's any update on this matter.

  • antozanini's avatar
    antozanini
    New member | Level 2
    2 months ago

    This is the same error as reported here:
    https://www.dropboxforum.com/discussions/101001012/all-markdown-exports-of-paper-docs-no-longer-show-images/848241/replies/848276

    The problem is that the DNS A records for the attachments.dropboxusercontent.com domain (the domain the images link to) no longer exist. That causes issues with the image upload feature, too.

    Following for a solution, as this is a bug all Dropbox Paper users have...

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi pfahrun, thanks for bringing this to our attention.

    How many Paper documents on your account are experiencing this behavior?

    How did you add the images to those Paper documents?

    This will help me to assist further!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!