Dropbox Paper images aren't loaded on the web

Hi meoliver11 - thanks for bringing this to our attention. 

Since this seems to be affecting all of your Dropbox Paper docs, I've just gone ahead and sent you an email to have a further look internally at this point.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.  

Note that the error affects all Dropbox Paper users worldwide, regardless of their location or the client they are using.

I am a software engineer, and you can verify this by checking that the DNS A record for the attachments.dropboxusercontent.com domain (the domain used by Dropbox Paper for image uploads) no longer exists.

The solution is to inform the team about this issue and restore the domain.

Dear Walter. I cleared the browser cache and used a different browser (edge) + inkognito and nothing helped. It is a really big deal.  It is like hundreds  of word files you composed are missing suddently 30% of its content. This really makes me question if it is a good idea to compose important documents in dropbox paper - it is a real issue for concern!

I also opened a tickets: #25626833

I hope this is fixed soon. It is a real mess!

Hi Walter​, I encountered the same issue, many previously existing images on my dropbox file "Couldn't load preview". In addition, I cannot upload new images, it immediately shows "Couldn't load preview" after I upload any photo. This issue exists across all of my dropbox files and many of them are very important for me. I've tried using another browser to open dropbox but nothing changed. Could you please help me.....

Hi,

All my lesson notes and handouts of the past 5 years are suddenly missing images. Today when trying to update lesson handouts with new screenshots also immediately resulted in the "Couldn't load preview".

 Same if working on the document in Edge or Chrome.

Hope you are working on this.

Hi Walter, 

I'm also facing the same issue -- some images across all my files shows "Couldn't preview" and even if I download the file they are not there.  I've tried to use different browsers to open my file but nothing changed. Meanwhile, whenever I upload a new image, it shows ""Couldn't preview" as well. I have several over 10,000 words documents with images facing this issue, and I really need your help.  Here is my screenshots:

Now the issue is even worse. I can't add any new picture to Dropbox Paper documents. It is uploading the file but within a second it is gone.  Within a second it shows "Can't show image'; Clicking on the link it leads to a website, which can't be reached. 

This is a major **bleep**-up. 

I'm experiencing the same issue 😅.

As long as they do not fix the domain issue, this problem will persist...

Same here! Hope it could recover soon...... 

I can't tell you - I have hundreds of dropbox paper documents. I would say 80 to 90% of the documents I am opening are experiencing this problem. If this problem persists you deleted tons of my own intellectual property!

Sorry to say this but it is pretty much like hundreds of your word files stored on you system and composed over years are suddenly unusable because all tables, graphics etc are deleted. Fixing this should be a an ultra high priority ticket!!! 

That is how files look now!